Where does MÍRAE EDIT ship?
We currently ship physical products to addresses within the United States only.
Is shipping free?
Yes. MÍRAE EDIT currently offers free standard shipping on orders delivered within the United States.
How long will my order take?
Most orders are processed within 1–3 business days. Delivery times vary by product, destination, fulfillment location, and carrier. Many orders are expected to arrive within approximately 5–15 business days after processing. Delivery estimates are not guaranteed and delays may occasionally occur.
Will I receive tracking information?
When tracking information becomes available, it may be provided by email or through your order information. Please allow time for the carrier to activate and update tracking after your order has been dispatched.
Can items from one order arrive separately?
Yes. Products may be fulfilled from different locations, so items from the same order may arrive in separate packages and on different dates. You will not be charged additional standard shipping because an order is split into multiple shipments.
Can I change or cancel my order?
Please contact us as soon as possible at giorgisvanishvili1991@gmail.com. We will try to accommodate your request if fulfillment has not yet begun. Once an order has entered processing or shipment, changes or cancellations may no longer be possible.
What if my item arrives damaged, defective, incorrect, or incomplete?
Please contact us at giorgisvanishvili1991@gmail.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos or videos of the product and packaging when applicable. Eligible cases may be resolved with a replacement, resend, or refund depending on the circumstances.
How do I request a return?
Please contact us before returning any product. Do not send an item back without receiving return instructions from MÍRAE EDIT. Returns sent without prior authorization may not be accepted or refunded.
Who pays for return shipping?
Return shipping depends on the reason for the return and the circumstances of the request. For approved claims involving damaged, defective, or incorrect products, we will provide instructions for the appropriate resolution. Please do not purchase return shipping or send an item back until you have received instructions from us.
What if I simply change my mind?
If the correct product arrived as described but you no longer want it, please contact us before attempting a return. Change-of-mind returns are not automatically eligible for free return shipping or a refund and will be reviewed individually, subject to applicable law.
How can I contact MÍRAE EDIT?
Email us at giorgisvanishvili1991@gmail.com. We generally aim to respond within 1–2 business days.